By Stephen Hudson. Last Updated 30 October 2025. We visit health spas with the goal of relaxing and supporting our physical and mental well-being. Unfortunately, if proper care isn’t taken, an accident in a spa can lead to burns, allergic reactions, and other serious injuries. If your injury occurred due to the failings of a third party, we can help you take your first steps towards making a health spa injury claim.
Our solicitors at Legal Expert have extensive experience handling a wide range of personal injury claims. They understand the inconvenience and frustration of being hurt at a health spa, and appreciate that the impact of an injury can last well beyond the initial incident. They will answer all your questions and guide you through the claims process. Get in touch with our team now for more information on how we can help claim for a health spa injury.
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What You Need To Know About Health Spa Injury Claims:
- Can I claim health spa injury compensation if I had an allergic reaction? Yes, if you can show that your technique was aware of your allergy, failed to conduct patch tests, or knowingly used defective products.
- Why do health spa accidents occur? They can occur due to slips, trips, falls, poor hygiene, and incorrect treatments.
- What are some common health spa injuries? Burns, fractures, concussions, hair damage, and infections are some of the most common injuries.
- Will I be able to claim compensation if my scar from the spa injury fades? Compensation for successful claims is based on the pain, suffering, and financial consequences of your initial injury, so you will still be able to make a claim even if your scar fades.
- Can I claim compensation for a health spa injury if I make a complaint? Yes, and a written complaint could serve as useful evidence for your claim.
Who Could Claim For A Health Spa Injury?
In a public space, such as a health spa, you are owed a duty of care. This is a legal responsibility for your health, safety, and well-being, and it is owed to you by the party in control of the space. This is set out by the Occupiers’ Liability Act 1957. As per this legislation, the party in control of the space has a legal responsibility to take steps to ensure your reasonable safety.
The steps they need to take can vary from place to place, but some examples of the steps that the party in control of a health spa could take to keep visitors safe could include:
- Keeping walkways clear from tripping hazards and obstructions
- Clearing up spillages in an adequate timeframe, and signposting them appropriately
- Undertaking risk assessments
- Signposting emergency exits and fire routes
If there is a failure to fulfil this duty, and you are harmed as a result, then you may be able to make a personal injury claim.
To learn more about how to claim for a health spa injury, get in touch with our team of advisors today. Or, read on to learn more about the claims process.
Time Limit For Health Spa Injury Claims
In accordance with the Limitation Act 1980, there is a three-year time limit for starting a personal injury claim following a spa accident. This usually starts from the date the incident happened.
The time limit works differently under certain circumstances. If, for instance, the injured person does not have the mental capacity to handle a claim, then the time limit will not run and will be frozen. While this time limit is frozen, a litigation friend could start a spa injury claim on behalf of the party that has been hurt. If, however, mental capacity is regained at a later date and a claim has not been made, then they will have three years to start a claim on their own from the day of recovery.
If someone under the age of 18 has been injured at a spa, the time limit for starting a claim will be put on hold until they reach their 18th birthday. A litigation friend could begin claiming on the injured party’s behalf prior to their 18th birthday. The injured person will have three years from the date of their 18th birthday to start their own claim if one has not already begun.
For more advice on your eligibility to claim for an injury at a spa, contact our advisors for free either online or by calling us.
Health Spa Related Injuries Caused By Therapists
There are several different injuries that a therapist could be responsible for. And any of these could result in the victim filing health spa injury claims. Here are some of the most common:
- Allergic reactions to treatments – All therapists need to carry out allergy tests before providing certain treatments. If they have failed to do this and had an allergic reaction, you can make a claim.
- Chemical burns – Chemical burns can happen when the therapist applies too much product, applies a product directly to the skin when they should, or they use the wrong type of product for treatment.
- Waxing injuries – There are several injuries caused by wax treatments. If the wax is applied when it is too hot, it could cause burns. Alternatively, some products may rip the skin if they have not been applied properly.
- Soft tissue injuries – Soft tissue injuries can arise if your therapist has applied too much pressure in the wrong places during a massage. This can easily occur if they are experienced. You shouldn’t be in pain after a massage, that’s for sure, so if you are, make sure you visit a doctor as soon as possible.
If the injuries you’ve suffered from a spa accident are not listed above, you could still potentially make a claim. All that matters is that the accident in a health spa was not your fault and was instead caused by a negligent party that owed you a duty of care.
What Evidence Do I Need To Make A Health Spa Injury Claim?
When making any kind of personal injury claim, an important step in the process is collecting evidence. Evidence can help in a number of areas of your claim. For example, with the right proof, you can demonstrate how your injuries occurred, who was at fault, and how your injuries will affect your life going forward.
Some examples of evidence that you could use to prove your health spa injury claim include:
- CCTV footage: If the accident that caused your injuries was caught on CCTV, then you may be able to request the footage. This can then be used to help illustrate how the accident and your subsequent injuries occurred.
- Photographs: Pictures of your injuries can help demonstrate their severity of them.
- Medical records: Your medical records can offer more insight into your injuries and the treatment you need. In some cases, a solicitor could refer you to an independent medical professional for an assessment. This report could then be used to help value your injuries.
- Witness statements: Taking the contact details of potential witnesses means that their statements can be taken by a professional at a later date.
- Financial documents: Keeping any receipts or bills that are related to your injuries can help prove a claim for financial losses incurred as a result.
If you choose to work with a solicitor on your claim, then they can help you gather this evidence. They can also help identify other relevant routes in proving your claim. To find out if you could be eligible to work with one of our solicitors to claim personal injury compensation, contact our team today.
How Much Compensation Can I Get For A Health Spa Injury?
Compensation for a health spa injury can be made up of two heads of loss. The first is called general damages and compensates you for your injuries. Several factors are included when this compensation is calculated including:
- The type and severity of the injury
- How long the symptoms last
- The pain levels involved
- Your future prognosis
- The wider impact of the injury on your life
When calculating general damages for a health spa injury claim, a document called the Judicial College Guidelines (JCG) could be used. This contains a list of injuries and suggested compensation brackets for them.
We have included a table below of injuries and JCG brackets. Please note that these guidelines are for informational purposes only and do not guarantee injury damages, as every case is unique. Please also note that the first entry does not come from the JCG.
| Injury | Severity | Compensation Bracket |
|---|---|---|
| Multiple serious injuries and special damages | Very Severe | Up to £250,000+ |
| Facial Disfigurement | Very Severe Scarring | £36,340 to £118,790 |
| Less Severe Scarring | £21,920 to £59,090 | |
| Significant Scarring | £11,120 to £36,720 | |
| Less Significant Scarring | £4,820 to £16,770 | |
| Severe Leg Injuries | Very Serious | £66,920 to £109,290 |
| Serious | £47,840 to £66,920 | |
| Knee | Severe (iii) | £31,960 to £53,030 |
| Ankle | Moderate | £16,770 to £32,450 |
The second head of loss is called special damages and compensates for the financial losses that your injuries caused. Not every personal injury claim will have special damages, but those that do need to have evidence in support, such as wage slips for loss of earnings.
Special damages could include:
- Loss of earnings
- Corrective surgery
- Rehabilitation or treatment costs
- Domestic care and assistance
- Travel expenses
- Medication fees
To find out if you are eligible to claim for a health spa injury, why not call our advisors for a free case assessment today?
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No Win No Fee Health Spa Injury Claims
If you contact our advisors about your spa accident claim, they could review it and determine if you have a valid case. If they find you do, they may then put you in touch with one of our No Win No Fee solicitors.
Our solicitors can support spa injury cases under a Conditional Fee Agreement (CFA). This means you won’t have to pay your solicitor for their work before the claim has begun or while it is underway. You also normally don’t need to pay for your solicitor’s services if the claim fails.
If your claim is successful, then you pay your solicitor a percentage of the compensation awarded to you. This is known as a success fee and has a legal cap that ensures that you always get most of the compensation awarded.
Get in touch with our advisors for free today to learn more about working with a No Win No Fee solicitor. Our team can also answer any other questions you may have about the claiming process. To reach our team, you can:
- Call on 0800 073 8804
- Use the live chat feature.
- Contact us online.
Helpful links
- Learn about the gym accident claims process and find out if you could be eligible for compensation with our guide
- Our guide on beauty treatment injury claims offers more information on claiming for an injury caused by a beauty treatment
- Read our case study guide involving a £5,000 payout for a bleach burn caused by a hairdresser to learn more about claims against beauticians
If you still have any questions about health spa injury claims, get in touch.