Last Updated 26th June 2025. A supermarket trip is generally pretty safe. Most of us don’t think twice about going into a store, getting what we need and then leaving. Like any public place, however, risks to your safety can be present if the supermarket does not take steps to remove or control them. This guide to Marks and Spencer accident claims forms part of a series on supermarket accidents and looks at claims against M&S specifically.
Below we have covered all the basics of making a personal claim, including the eligibility requirements, the responsibility supermarkets have to customer safety, and how M&S accident claims can be valued under the two relevant heads of loss.
At the end of this page, we explore how our expert personal injury solicitors could help you claim after a supermarket accident, using a particular type of No Win No Fee contract. So if you can demonstrate, with clear evidence, that Marks and Spencer did do enough to keep you safe while shopping, then get in touch with us today for a free eligibility review:
- Call the team on 0800 073 8804.
- You can also contact us online via our callback form.
- Start a live chat by clicking the button in the bottom left of your screen.
Select A Section
- How Much Compensation For Marks And Spencer Accident Claims?
- I Had An Accident Whilst Shopping At Marks And Spencer, Can I Claim Compensation?
- The Most Common Types Of Accidents At Marks And Spencer
- Marks and Spencer Accident At Work Claims
- Marks And Spencer slip, Trip Or Fall Claims
- What To Do If You Are Involved In An Accident At Marks And Spencer Causing Injury
- Marks and Spencer Company Statement On Health And Safety At Work
- No Win No Fee Personal Injury Claims
- Why Choose Us As Your Claims Service For A Personal Injury Claim?
- Call For Free Advice And To Start A Claim
How Much Compensation For Marks And Spencer Accident Claims?
How much compensation you could get after an accident at Marks and Spencer that results in injuries can range from a few thousand pounds up to hundreds of thousands in serious cases. The payout will depend on the injuries sustained, their impact on your daily life, and the financial harm caused.
The compensation in Marks and Spencer accident claims is determined under two separate heads of loss, which are:
- General damages: compensation for physical and psychiatric harm.
- Special damages: paid for financial losses stemming from your injuries. More on this below.
Our solicitors will examine your medical evidence and use it alongside the Judicial College Guidelines (JCG) to determine a potential compensation payout. Below you’ll see a compensation table collated from the payout figures in this document. The top is not a JCG figure; instead, it is a potential total claim value for both heads of loss.
Compensation Table
Please note that this table has been included for guidance purposes only.
Injury Type Severity Guideline Payout Figure
Multiple Very Serious Injuries with Special Damages Very Serious Up to £500,000 +
Brain Damage Moderate (b)(ii) £110,720 to £183,190
Moderate (b)(iii) £52,550 to £110,720
Chest Injuries Damage to Chest and Lungs (c) £38,210 to £66,920
Relatively Simple Injuries (d) £15,370 to £21,920
Elbow Injuries Less Severe Injuries (b) £19,100 to £39,070
Moderate or Minor Injury (c)(iii) Up to £15,370
Shoulder Injuries Serious (b) £15,580 to £23,430
Moderate (c) £9,630 to £15,580
Wrist Injuries Recovery over 12 Months (d) £7,420 to £12,630
Special Damages
Compensation for financial losses caused by the injuries suffered can be awarded under special damages. We have provided some examples of such costs that you could be reimbursed for below:
- Loss of earnings.
- Medical expenses.
- Travel costs.
- Home accessibility modifications.
- Care costs.
- Personal aid equipment.
Make sure you hold onto proof of these losses. Documentation, including payslips, purchase receipts, invoices and other bills, will help you prove what losses you have sustained. To find out more about claiming M&S accident compensation in your specific circumstances, talk to our team today.
I Had An accident Whilst Shopping At Marks And Spencer, Can I Claim Compensation?
If you had an accident whilst shopping at Marks and Spencer, you could claim compensation if you meet the eligibility requirements. As a party in control of a public area, referred to as an occupier, M&S are required to take steps to ensure the reasonable safety of visitors to their stores as per the Occupiers’ Liability Act 1957. A breach of this legal responsibility, known as a duty of care, could result in an accident where you experience injuries.
The eligibility for Marks and Spencer accident claims are as follows:
- You were owed a duty of care by Marks and Spencer.
- The store failed to uphold this duty in some way.
- This failure resulted in an accident in which you were injured.
To learn more about claiming Marks and Spencer injury compensation in your specific circumstances, and to learn how you can prove with clear evidence that the supermarket was responsible for the accident, talk to our advisors today using the details given below.
The Most Common Types Of Accidents At Marks And Spencer
Although there are many potential accidents that can take place in Marks and Spencer’s, the most common ones that happen in UK supermarkets are likely to be:
- Customers or staff slipping on a wet floor due to a spillage that hasn’t been cleared up.
- Tripping over any boxes, baskets or anything else that may have been left in one of the aisles.
- Customer or staff being hit by an item coming off of a shelf.
- Injury caused by a trolley that doesn’t work properly.
- Being knocked causing an injury, by a trolley being pushed by a member of staff.
- Tripping over a pot hole in the car park.
With each of these most common accidents, all could be avoided if health and safety regulations were strictly adhered to by every member of staff and also if the injured party were more careful on their part.
If you are unsure as to whom maybe to blame, just give us a ring and we can advise you on where to go from there. We have plenty of experience in these types of claims and so you can rest assure that your claim will be in safe hands.
Marks And Spencer Accident At Work Claims
Marks and Spencer accident at work claims could be made by employees if they were not kept safe during their work activities and designated breaks. As well as the duty owed to customers and other visitors, a supermarket must also take reasonable steps to ensure the safety of workers, as per the Health and Safety at Work etc. Act 1974.
Examples of how this duty could be met can include ensuring staff receive the right training and supervision, having evacuation procedures in place for emergencies and making sure any work equipment, such as pallet trucks, trolleys and the tills, are properly maintained and safe for use.
If you were injured as an employee due M&S breaching their duty of care to you as an employer, you may be able to make an accident at work claim.
You can learn more about making Marks and Spencer accident claims as an employee by getting a free eligiblity assessment today.
Marks And Spencer Slip, Trip Or Fall Claims
Regardless of whether you are an employee or a customer, if you have suffered an injury as a result of a slip, trip or fall in Marks and Spencer and it wasn’t your fault, but the fault of the company, then you may make M & S claims for compensation. Call us and we can help you with this and get you the maximum amount of compensation you deserve.
What To Do If You Are Involved In An Accident At Marks And Spencer Causing Injury
There are a number of things you should try to do following an accident resulting in injury that can help to strengthen your case, such as:
- Witnesses – Get any witnesses contact details. Witness statements are really useful when making a compensation claim.
- Photos – Take any photos of the area where the accident occurred and also of any injuries sustained.
- Medical Report – Visit a medical professional to have your injuries assessed. This is not only important for your health, but also a medical report is useful to your claim as well because it will outline your injuries, the pain and suffering you have experienced, treatment plans and expected recovery. This will be used to help determine the amount of compensation you are entitled to.
- Expenses – Keep a record of any expenses incurred as a direct result of the accident, such as prescription fees, travel expenses, counselling costs etc.
- Report – Make sure the accident has been reported to Marks and Spencer and recorded in the accident book, and ask for a copy.
- Make Notes – As soon as you can, make a note of what happened so that you don’t forget anything that could strengthen your case.
Marks and Spencer Company Statement On Health And Safety At Work
Marks and Spencer is a multi-channel retailer and is dedicated to ensuring the health, safety and well-being of all the employees and customers.
Both employers and employees have a duty of care and responsibility of doing all they can to prevent accidents at work from occurring.
Employers:
- Employers care about their employees’ well-being and are dedicated to controlling the health and safety at work policies through communication with their staff.
- Marks and Spencer carefully follow the health and safety regulations in accordance with the legislation in all of the countries they operate in. They also follow their own in-house health and safety rules.
- Marks and Spencer provide adequate resources to make sure it is a safe working environment.
- Marks and Spencer regularly update and check on their health and safety procedures.
All employees should have enough training, information and supervision and it is Marks and Spencer’s duty to provide these. - Employees should be regularly informed including through the fire, health and safety officers.
Employees:
- The Fire Health and Safety Committee study the effective management of fire, health and safety across M&S with the idea of promoting the well-being and safety of employees and customers. The Store Manager (or relevant management team for non-store locations) is accountable and responsible for making sure , with the Fire, Health and Safety Officer and other safety representatives, that this Health and Safety Policy is put in place and enforced. All employees must be aware that they have an individual responsibility. This includes taking care of the health and safety for yourself and others, following health and safety policies and standards and reporting incidents.
- Marks and Spencer employees will identify, manage and monitor risk with the idea of reducing it as far as reasonably possible. Where necessary, they will obtain advice to help with risk management.
- They will select competent contractors that hold the relevant experience, skills and knowledge and ensure that they follow our health and safety requirements.
- Marks and Spencer will investigate accidents and take action and make improvements where required. We will also comply with our statutory reporting obligations.
- If all health and safety regulations were followed meticulously, the number of accidents at work would be greatly reduced. Although Marks and Spencer have a company statement on health and safety in place, it really needs to be enforced to ensure negligence doesn’t become an issue.
No Win No Fee Personal Injury Claims
No Win No Fee personal injury claims for M&S accident compensation can be made with Legal Expert if you meet the eligibility requirements. Our solicitors work on a strictly No Win No Fee basis with a particular type of contract called a Conditional Fee Agreement (CFA).
The CFA brings with it a number of benefits, including:
- No solicitor service fees to pay at the start of your claim.
- There will also be no such fees as your case progresses.
- And if the claim fails, you won’t be paying a solicitor’s service fee.
A fee is only taken if the claim is won. This success fee is deducted as a percentage of your compensation. The Conditional Fee Agreements Order 2013 caps this at 25% so most of the settlement will go directly to you.
Contact our advisors to learn more about how one of our No Win No Fee solicitors may be able to help you.
Why Choose Us As Your Claims Service For A Personal Injury Claim?
There are many personal injury law firms but we believe that you wouldn’t find a better firm than ours to launch your compensation claim. We have many years of experience in personal injury claims such as yours. We have a
brilliant track record of successful claims with maximum payout amounts for our clients.
We have lots of experience in dealing with injury claims such as back injury at work claims, slip trip fall claims and many more similar claims and so you can have every confidence that we know what we are doing.
We are professional, reliable, honest, caring and won’t let you down. We know that you are going through a tough time at the moment and will do our best to make the process of your claim run as smooth and as quick as possible so you don’t have to deal with any extra worries or stress. We will keep you informed at every step and will focus on securing your compensation, allowing you to sit back and concentrate on your recovery.
Call For Free Advice And To Start A Claim
If you have any queries regarding Marks and Spencer injury claims or believe you may be entitled to compensation, please do not hesitate to call us on 0800 073 8804. Your call will be answered by a member of our professional and friendly team who will be able to help you in any way that they can. They can answer your questions and explain the next steps in the claiming process and begin launching your claim to secure the maximum compensation payout you deserve.
Helpful Links
Sensible long and short term actions to improve supermarket’s smooth floors.
Gives information on Health and Safety in the retail industry.
Slip Trip Or Fall Compensation Free Advice
If you have had a slip trip or fall find out how much compensation you can claim today.